COVID-19 related operational changes for USA Communications customers
March 17, 4:00 p.m.
As we continue to review our operations and member services in response to the spread of coronavirus, we would like to share some updates with you about steps we are taking to comply with governmental directives and to protect the health and safety of our customers, staff and event participants.
- The doors of our offices will be locked to foot traffic, but will be at work and on call, as always. We need to protect you and ourselves so that we are available to increase bandwidth, take support and service calls, determine if we have to make a visit to drop off equipment to keep service running as you need for work, work at home, school, or entertainment.
- Even though our main office doors will be closed, we will still take calls, send out mail, collect payments and conduct business as normally possible. Please call for any question, service needs, or support and we will determine how to help you best.
Additionally, we are asking customers with a scheduled in-home appointment to reschedule the appointment for a later time. If your need for service is urgent, we will take steps to avoid going inside while trying to solve the problem from outside the home, keeping our technician and community safe.
USA Communications joins Keep Americans Connected Pledge
Given the coronavirus pandemic and its impact on American society, USA Communications pledges for the next 60 days to:
(1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;
(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and
(3) open its Wi-Fi hotspots to any American who needs them.
In closing, we understand these are very trying times for our entire country. Our employees share with you the anxiety you may be feeling, and are working through the disruption this has caused in our everyday lives. Know that our employees who live and work in your communities stand with you, and are committed to keeping you connected.
Thanks for allowing us to serve you, and for your help, understanding and assistance.