COVID-19 related video service for USA Communications customers

April 6, 2020

Together, we are facing an unprecedent global event with the Coronavirus pandemic. As part of our efforts to support the communities we serve during this crisis, some of our content providers are allowing us offering you a FREE special preview opportunity as set forth below. 

NICK JR.
DESTINATION AMERICA
AXS
MSNBC
SPORTMENS CHANNEL
FXM

SCIENCE CHANNEL
OWN
OXYGEN
FOX NEWS CHANNEL
DISNEY XD
NAT GEO WILD

AMERICAN HEROS CHANNEL
DISCOVERY LIFE CHANNEL
CNBC
CNN
DISNEY JR.
HBO *

The terms for the Free Preview shall apply during the period commencing on April 6, 2020 and ending on various dates depending on the content provider. * HBO free preview is limited to April 17- 20th.

Thanks for allowing us to serve you, and for your help, understanding and assistance.

COVID-19 related operational changes for USA Communications customers

March 17, 4:00 p.m.

As we continue to review our operations and member services in response to the spread of coronavirus, we would like to share some updates with you about steps we are taking to comply with governmental directives and to protect the health and safety of our customers, staff and event participants.

  • The doors of our offices will be locked to foot traffic, but will be at work and on call, as always. We need to protect you and ourselves so that we are available to increase bandwidth, take support and service calls, determine if we have to make a visit to drop off equipment to keep service running as you need for work, work at home, school, or entertainment.
  • Even though our main office doors will be closed, we will still take calls, send out mail, collect payments and conduct business as normally possible. Please call for any question, service needs, or support and we will determine how to help you best.

Additionally, we are asking customers with a scheduled in-home appointment to reschedule the appointment for a later time. If your need for service is urgent, we will take steps to avoid going inside while trying to solve the problem from outside the home, keeping our technician and community safe.

USA Communications joins Keep Americans Connected Pledge

Given the coronavirus pandemic and its impact on American society, USA Communications pledges for the next 60 days to:

(1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and

(3) open its Wi-Fi hotspots to any American who needs them.

In closing, we understand these are very trying times for our entire country. Our employees share with you the anxiety you may be feeling, and are working through the disruption this has caused in our everyday lives. Know that our employees who live and work in your communities stand with you, and are committed to keeping you connected.

Thanks for allowing us to serve you, and for your help, understanding and assistance.

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